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FAQ

My Canadian Pharmacy Mall

Is it safe to buy medications in My Canadian Pharmacy?

Yes! All the medications we offer are the real brand-name and generic medications you would find at your local pharmacy. Our entire inventory is made up of medications manufactured and provided by the world's top pharmaceutical companies and wholesalers.

Is this store an actual Internet-pharmacy?

We are a pharmacy intermediary that connects between customers and our network of licensed pharmacies and board-certified physicians, and we serve as a secure online platform for transactions of medications and health products.

Why are generic pills cheaper than the brand name ones?

The main reason for the reduced price of generic medicines is that the creation of a generic drug costs significantly less and therefore a lower price can be offered while still maintaining profitability.
Manufacturers of generic drugs are mainly able to avoid the following three costs that brand name pharmaceutical companies incur: (1) costs associated with the research and development of the drug; (2) costs associated with obtaining regulatory approval (i.e. proving safety and efficiency of a drug); and (3) marketing costs.
First, Generic manufacturers do not incur the cost of drug discovery and instead reverse-engineer existing brand name drugs to allow them to manufacture bioequivalent versions.
Second, generic manufacturers do not bear the burden of proving the safety and efficiency of the drugs through clinical trials - rather, generic manufacturers must prove the generic drug’s bioequivalancy to the existing drug.
Third, these companies receive the large benefit of the marketing and advertising that goes into the promotion of the original branded drug. The brand name drug has to prove itself for the consumers, generic ones do not. The drugs that generic manufacturers sell have already been on the market for at least a decade or more and do not need additional advertising. For the same reason, generic manufacturers very rarely give away free samples to promote their products. The significant research, development and marketing costs incurred by the large pharmaceutical companies during the introduction of a new drug to the market is often cited as the reason for the high cost of new medications - they have to pay off these costs and make a profit before the patent expires. Generic manufacturers do not incur these costs, with bioequivalence testing and manufacturing costs significantly lower, thus being able to charge significantly less for generic medication compared to the costs of branded ones.

What shipping options are available in My Canadian pharmacy?

We offer FREE global shipping on the majority of orders (99% of store items are shipped for free), using Registered Airmail. Your signature will be required upon delivery. Visit our Privacy Policy for more info.

What are your operating hours?

Our Pharmacy Store Work 24/7 365 days in the year. Save the time - Order Meds Online!

Is it safe to use my credit or debit card here?

Absolutely. We use the most advanced online payment security systems. Every possible precaution is taken to make sure your transaction and personal information are fully secured. We guarantee it!

How can Canadian Pharmacy offer such low prices?

We offer competitive prices because we don't have to pay for branding, marketing, sales or overhead. Plus, we purchase genuine brand-name and generic medications at low costs from a variety of pharmaceutical manufacturers all over the world where production costs are much less than in the US. This way we are able to pass on the savings to you without compromising on quality.

What is a generic medication and is it less effective than the brand-name one?

Generic drugs are medications produced by pharmaceutical companies based on branded drugs, after their patent expires. Generic drugs are identical to branded drugs and include the exact same chemical compounds as those found in the original, brand-name drug. This is done under strict regulations of the Federal Drugs Administration (FDA).

Generic drugs are just as safe as branded drugs, have the same formula and provide the exact same effect. The major difference between the two is the price; generics usually cost much less than their brand-name counterparts.

Is it possible to return items and receive a refund?

Unfortunately, we are not allowed to receive medication returns. This is a strict federal law which we must comply with. The only case where we do offer refunds is when customers do not receive their orders, or have received a damaged product. If such an event occurs, customers may choose either a refund or a reshipment of their order (free of charge).

Do you let just anyone buy medications online?

Absolutely not. We use a strict online diagnostic assessment before each order is processed and delivered; customers seeking to buy medications must fill out a medical history questionnaire before the checkout. The provided medical information is then sent to a licensed network physician who carefully reviews it and decides whether to approve or reject the order. Only after the doctor has deemed the order valid do we process and ship it.

Do you provide relevant medicine information (e.g. uses, administration, side effects, etc.)?

Although we do provide relevant medical information on each medication at {$hostname} offers (product page), you should know that medication effectiveness may vary from one individual to another. The information on this site is for informational purposes only, and may not include all possible precautions, side effects, uses and effects of each listed medication. Therefore, the information on this site is not intended to serve as a substitute for medical information and/or advice and/or diagnosis provided by your physician or medical professional.

You should always carefully read all product packaging and labels and speak to your doctor before taking any medication, whether prescribed or non-prescribed. Dietary supplements are products which have not yet been evaluated by the US Food and Drug Administration, and therefore do not constitute a definite agent of diagnosis, treatment, cure or prevention of any disease, illness or condition.

What happens when I submit my order?

Once you click Submit, your order is dispatched through our order system to a licensed physician who reviews the medical information you provided, and either approves or rejects your request. When your order is approved, the physician will then write your prescription and our ordering system will ensure that it is sent to the pharmacy, filled and shipped.

I can't seem to find a certain medication on your site. How do I get it?

If you cannot find the medications you want, please contact our customer satisfaction team and they will gladly assist you.

How long will it take for my order to arrive?

Shipment time varies among orders as it depends on the shipping method selected at checkout.

Why do the generic pills that I received look different?

Although branded drugs and generic drugs share the same active ingredients and have the same function, they have a different appearance. Branded drugs also have different appearances, depending on where they were manufactured and by which company.

 

What is a generic medication?

Wikipedia gives the following definition: “Generic drug (pl. generic drugs, short: generics) is a drug which is produced and distributed without a brand name. A generic must contain the same active ingredients as the original formulation. In most cases, it is considered bioequivalent to the brand name counterpart with respect to pharmacokinetic and pharmacodynamic properties. By extension, therefore, generics are assumed to be identical in dose, strength, route of administration, safety, efficacy, and intended use. Our Pharmacy Approved By CPhA

 

Does a generic medication differ from a brand name drug?

Usually there is no significant difference. But there might be minor aspects which are different, of course. In order for you to know the difference, we have created the following table:

Comparison points

Comparison

Details

Active ingredient

same

Whether a manufacturer makes branded drugs or generic drugs, the standards are the same. The ingredients are the key element of the whole drug. The ingredient in the drug that cures you or makes you feel better, is called the "medicinal" or an active ingredient. While both generic and brand name drugs must have the same amounts of good quality medicinal ingredients, other ingredients might differ between branded and generic drugs.

Effect

same

As the active ingredient is the same, the effect produced by generic drugs and the branded drugs is identical.

Name

different

Generic medications cannot be manufactured under brand names as it would be a copyright infringement case. That is why generics are usually named after their active ingredients.

Shape

different

Shape of pills is also copyrighted by brand, thus the shape of generic pills has to be different from that of the original branded medications

Color

different

Color of pills is also copyrighted, thus the color of generic pills is different from the one of the original brand

Price

different

Generic medications are considerably cheaper than brand name drugs.

 

Where are the pills you offer shipped from?

The pills we offer are produced by Canadian manufacturers. To make sure our entire product list is in stock, the orders are sent out directly by our manufacturer. It would usually takes around two weeks for an order to be delivered to your location, up to three weeks in some rare cases.

 

Are your pills FDA approved?

Since the medications we offer are produced in Canada, they have already been approved by the United States FDA. Our drug manufacturers perform series of tests, both during and after production, to prove that every produced drug meets the requirements for that product.

 

Prescription

Some products available in our pharmacy require a valid prescription. If the laws of your country or territory require you to obtain prescription for any of the products which you are planning to purchase, you will be asked by our customer support representative to forward us a copy of your prescription after you complete the order.

 

What is the difference between Soft and Regular pills? My order was for “soft” tabs but the pills I received are hard!

“Soft” and “regular” are just terms describing the method of use. Soft pills are meant for sublingual administration. They are put under the tongue till they dissolve. Regular pills are taken with water. Both “soft” and “regular” pills are hard in terms of their consistence.

 

Shipping FAQ

 

Where do the pills come from?

The pills we offer are produced by Canadian manufacturers. To make sure our entire product list is in stock, the orders are sent out directly from our manufacturer.

 

What shipping methods are available?

Two shipping methods are available at the moment are:

  • Trackable Courier Service
  • International Unregistered Mail

 

What countries do you ship orders to? What are the shipping costs? How long does the delivery take?

Please see the table below for answers:

Questions

Trackable Courier Service

International Unregistered Mail

How long does the delivery take?

7-9 working days

14-21 week days

What are the shipping costs?

50$ per package

10$

What countries do you ship orders to?

This option is not available for:

  • Sweden
  • Finland
  • Austria
  • Belgium

The orders are shipped worldwide

Please Note! If you order brand pills it is not possible to choose International Unregistered Mail as a shipping method. The order will be sent by Trackable Courier Service only.

 

How do you ship orders? Will I have to sign for the package?

If sent by the standard unregistered mail, the order will come in a plain envelope without any reference to content. The envelope will be left in your mail box. There is no need to sign for it. If sent by a courier, the recipient will need to sign for the package. All orders are shipped in discreet packaging. There is no mention on the outside of the package as to what is contained inside. Furthermore, your name or any other personal information will never be given or sold to any other company. Your privacy is our utmost concern.

 

Will my order be delivered in one package or you will divide it in case the order is large?

If an order includes 90 pills (or more) or if there are different types of medications in one order, we will have to send the pills separately. Thus the delivery will take longer than 3 weeks since the packages are sent at the interval of approximately 7 days, one by one. This is done to secure the delivery.

 

What if the order is not received during the time stated?

Your satisfaction with the products and services we provide is our prime aim. In case the order is not received within the delivery time stated, we guarantee a free of charge replacement or money-back!

 

Ordering FAQ

 

Is your site secure?

Confidentiality

All the information you provide is confidential and will never be given to any third party.
On our site, you fill in a form to order your medications. Your personal information inserted is used for the delivery of goods and for order confirmation messages. This information is also used to contact the customer if the need arises. This information will never be used for any spam or promotional messages etc.

Security

None of our stuff have any access to the customers’ credit card information. Customer support operators can see only the last four digits of your credit card in our database.
All the data from the “checkout page” is directly transferred to the secure server of the payment system.
Payments security is ensured by encrypting your personal information during its transfer from your side to the bank for the actual processing. We use 128 bit Secure Sockets Layer (SSL) algorithm to encrypt all the information you input.

 

What are the payment methods available?

!!!! PayPal and WebMoney payments are NOT accepted.

Credit card payment

Visa, Visa Electron, MasterCard, Discover, Debit Cards

E-check payment

An e-Check is an electronic transfer of funds in which the money is taken from a bank account, typically a checking account. The account's routing number and account number are used to draw funds from the account. e-Checks can clear much faster than written checks.

Bank wire transfer

A wire transfer is a method of transferring funds from one entity to another. Wire transfers can be done by a simple bank account transfer, or by a transfer of cash at a cash office.

 

Is there a money back guarantee?

Yes, we offer a money back guarantee if you are not satisfied. We Guarantee our refund policy.

 

What is the difference between regular pills and pills with "SR, ER, XR, XL, TR, CR" abbreviates?

Sustained-release (SR), extended-release (ER, XR, or XL), time-release or timed-release, controlled-release (CR), or continuous-release (CR or Contin) pills are tablets or capsules formulated to dissolve slowly and release drug over time. The advantages of sustained-release tablets or capsules are that they can often be taken less frequently than instant-release formulations of the same drug, and that they keep steadier levels of the drug in the bloodstream. Sustained-release tablets are formulated so that the active ingredient is embedded in a matrix of insoluble substance (various: some acrylics, even chitin, these are often patented) so that the dissolving drug has to find its way out through the holes in the matrix. In some SR formulations the matrix physically swells up to form a gel, so that the drug has first to dissolve in matrix, then exit through the outer surface.

There are certain considerations for the formation of sustained release formulation:

  • If the active compound has a long half-life (over six hours), it is sustained on its own.
  • If the pharmacological activity of the active compound is not related to its blood levels, time releasing has no purpose then.
  • If the absorption of the active compound involves an active transport, the development of a time-release product may be problematic.
  • Finally, if the active compound has a short half-life, it would require a large amount to maintain both prolonged and effective dose. In this case, a broad therapeutic window is necessary to avoid toxicity; otherwise, the risk is unwarranted and another mode of administration would be recommended.

The difference between controlled release and sustained release is that controlled release is a perfectly zero order release; that is, the drug releases over time irrespective of concentration. Sustained release implies slow release of the drug over a time period. It may or may not be controlled release.

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